Product inspection policy when purchasing directly on the website:

Define

Goods inspection is the process of checking and controlling the quantity, quality and condition of goods during transportation, storage or delivery. This ensures that the goods are of the correct quantity, are not damaged and meet established quality standards. The goods inspection process usually includes checking, counting quantity, checking quality, checking packaging and checking other related information to ensure that the goods meet the necessary requirements before being delivered to the customer. customer or continue the shipping process.

Regulations

Time of inspection

LUXSMAR accepts customers to check in with the delivery staff at the time of receipt. Product testing is not supported.

After receiving the goods, customers check and discover errors and can contact customer service for return support (information below). Note, please record a video when opening the box for comparison when necessary.

Scope of goods inspection

Customers can check the actual products received, compare and contrast the received products with the products ordered on the order after LUXSMAR staff confirms the order according to the following criteria: sample photo, product code, size. size, color. material…

Absolutely do not peel or open products with seals or guarantee stamps.

You are not allowed to scratch off codes for products with points accumulated or redeemed for gifts.

Do not repair yourself if there is a product problem, it will not be covered by the warranty

Steps to take when the goods received are not as ordered

When you check, the product received is not the same as the product you ordered. Please contact Hotline +1 916-520-4995 or email [email protected] or Zalo, Messenger on the website to meet with customer service to confirm the order.

In case LUXSMAR incorrectly closes the order according to the customer’s request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order or not, LUXSMAR will refund you as soon as possible.

In case LUXSMAR packs the goods according to the order, but the customer changes their needs, the customer can request a return and apply the return policy. In this case, the customer will pay delivery costs (if any).

Information channels to receive customer complaints

Customers can contact to complain via: